Please note that at the moment we are only taking applications for Graduate Programmes in 2015.
1. Front Office Department - 12 months (from January or July)
Covers Front Office, Concierge, Switchboard and Guest Relations
Purpose: Knowledge and understanding of all facets of the Front Office, Concierge, Switchboard and Guest Relations departments SOP's and behavioural standards. Including the development of key learnings on a daily operational basis as well as team leading skils.
- Provide the highest standard of service to all guests
- Deal with guest queries and requestes an a prompt and anticipative manner
- Demonstrate good prodcut knowledge
- Have an understanding of the overall operations of the Front of House