Our Standards

As a leading five red star hotel in London, we take pride in delivering highest level of service. We achieve that through the use of Standard Operating Procedures (SOP) across all departments and valuing the feedback of our guests on TripAdvisor. Dawn McCormack, Director of Accommodation Services highlights the importance of SOP’s and TripAdvisor and why it is crucial part in delivering a memorable stay.

The Landmark London uses two organisations to evaluate our performance, the AA and Leading Quality Assurance (LQA). Malisa Shepherd, Director of Rooms explains how these organisations test the team and provides invaluable feedback to continuously improve our service levels.

Temporary Hotel Closure

It is with great sadness that we announce the temporary closure of The Landmark London. What this means is that we will close on Tuesday the 24th March at 5:00pm. for the duration of one month, at which time we will review our position and update our website.

While our doors are closed, it goes without saying that our website remains very much open and our team available for enquiries about current or upcoming bookings.

If you already have reservations with us during the month of April, we ask you to email our Reservations team at reservations@thelandmark.co.uk. We will be working hard to respond to all of you. Any pre-paid reservations and deposits made will be fully refunded

In these uncertain times, we all need a reason to smile and dream about the memories we will create once all has passed. Follow us on Instagram and become a friend of ours on Facebook for a daily dose of inspiration.

Please do care for the wellbeing of both friends and family, so we can get through this together.

We can’t wait to reopen and welcome you all again.

Thank you for your support, trust and co-operation.

Kind Regards,

Andrew Batchelor,
General Manager