As a leading five red star hotel in London, we take pride in delivering highest level of service. We achieve that through the use of Standard Operating Procedures (SOP) across all departments and valuing the feedback of our guests on TripAdvisor. Dawn McCormack, Director of Accommodation Services highlights the importance of SOP’s and TripAdvisor and why it is crucial part in delivering a memorable stay.
The Landmark London uses two organisations to evaluate our performance, the AA and Leading Quality Assurance (LQA). Malisa Shepherd, Director of Rooms explains how these organisations test the team and provides invaluable feedback to continuously improve our service levels.