Our Standards

As a leading five red star hotel in London, we take pride in delivering highest level of service. We achieve that through the use of Standard Operating Procedures (SOP) across all departments and valuing the feedback of our guests on TripAdvisor. Dawn McCormack, Director of Accommodation Services highlights the importance of SOP’s and TripAdvisor and why it is crucial part in delivering a memorable stay.

The Landmark London uses two organisations to evaluate our performance, the AA and Leading Quality Assurance (LQA). Malisa Shepherd, Director of Rooms explains how these organisations test the team and provides invaluable feedback to continuously improve our service levels.


Temporary Hotel Closure

While our doors are closed, it goes without saying that our website remains very much open and our team available for enquiries about current or upcoming bookings

Room bookings: reservations@thelandmark.co.uk
Groups: event.sales@thelandmark.co.uk
Dining: restaurants.reservation@thelandmark.co.uk
Spa: spa@thelandmark.co.uk

In these stressing times, we all need a reason to smile and dream about the memories we will create once all has passed, follow us on Instagram for a daily dose of inspiration.

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