Hotel Policy

Check-in

From 15:00 hours

Check-in requirements:

  • Identification will be required to match the name on the reservation.
  • Card will be charged/pre-authorised upon check-in.
  • Should you have more than one adult staying in the room, the additional adults will also be required to show an identification.

Check-out

Until 12:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge for children’s cots/cribs.

All older children or adults are charged £60 per person per night for extra beds.

The maximum number of extra beds/children’s cots permitted in a room is 1.

Any type of extra bed or child’s cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Accepted credit cards

American Express, Visa, Euro/Mastercard, Diners Club, JCB, UnionPay credit card

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Discretionary Service Charge – Food & Beverage and Catering

It is important to the management of The Landmark London that we operate a fair and transparent service charge.
We believe that it is important to ensure that our team members and guests are well informed in relation to the collection, processing and payment of the service charge, as this is the case we have compiled the following summary for your information. It is our believe that we operate our service charge scheme in excess of the hospitality industry best practice and principles set out by the government in their 2016 consultation on tips, gratuities and service charge. In Britain all proceeds of discretionary service charge are the legal property of the business. However it is confirmed that the monies collected within The Landmark London via the service charge scheme are in no way treated as revenue and 0% of the service charge collected is retained by the hotel.

 

Discretionary service charge

Our service charge is clearly advertised on all outlet menus, this service charge will be automatically calculated for our guest’s convenience, however payment is made at the full discretion of our guests.

Fair and well managed system

The service charge system operated at The Landmark London is open and transparent.

All members of the working group that manage and administer the service charge rules and payments are excluded from the scheme, ensuring impartiality and fairness throughout the process.

Qualifying team members are consulted if and when any changes are proposed.

Addition to salaries and basis pay

All basic salaries are paid above National minimum wage / National Living wage, service charge payments are made in addition to basic salaries of qualifying team members.

Qualifying team members

It is important to us that all members of the team that have positively impacted the guest experience are rewarded via the service charge.

This includes employees of The Landmark London, casual workers that work for the hotel on an ad hoc basis and agency workers that contribute to the service and hospitality within our Food and Beverage and Catering areas.

Out team members within our Food and Beverage and catering (conference and banqueting) departments receive service charge payments, this includes those working front of house, for example waiter/ess, host/ess, supervisors and managers, also those working back of house including food and beverage reservations, chefs, stewards, and team members working in good receiving, we believe that it is important that all team members that have positively impacted the guest experience receive a payment.

HMRC

Our service charge is administered by the hotel management and via the hotel payroll system, this ensures all payments are correctly processed and payments are made in relation to these earnings following the HRMC rules, these payments are subject to National Insurance deductions.

The costs of collecting, administrating, processing and distributing service charge to members of the team are absorbed by the business and are not removed from the service charge pot.

When payments are made via credit cards the credit card commission incurred for the sole purpose of the service charge is charged back to the service charge pot, this percentage remains to and is not in excess of 2.2%.

As these payments are subject to National Insurance contributions, at the current HMRC NI tax rate of 13.8%, these tax payments are also made via the service charge pot, as they are incurred solely due to the additional earning of service charge.

With exception of these costs, the business makes payment to the team members of 100% of the remaining funds.

Members of the team that will qualify for service charge

As well as the above stated employees of The Landmark London, on occasions agency workers are used to assist in service delivery, in these cases the same rules will apply and agency workers carrying out the job of a person as stated above will also be classed as a qualifier for a service charge payment.

Rules of the scheme are as follows
  • All qualifying team members have the same point value.
  • Each point is earned for each hour worked.
  • Due to the higher salary of the management team, and to encourage work life balance – any manager will be capped at a 50 point per week maximum.
  • The total fund will be divided by the total points within the month and then the point value will be multiplied by the number of hours worked, resulting in payment for that month.
  • All service charge payments will be calculated and paid one month in arrears to ensure all payments have cleared.
Answering your questions

Team members: if you have any questions in relation to your service charge, calculations, participants, or payments please contact Nicola Forshaw, Director of Human Resources: Nicola.Forshaw@thelandmark.co.uk

Guests: if you would like any clarification on any of the points highlighted please contact Marcela Noble, Director of Food and Beverage:  Marcela.Noble@thelandmark.co.uk

The management of The Landmark London can confirm that the scheme is run fairly and free of bias, favouritism, personal friendship or self-interest and is not unfairly excluding certain individuals or groups of staff.

We encourage other hotels, restaurants and hospitality business to do the same.

Gender Pay Report

The Landmark London operates to ensure all our people feel welcomed regardless of there ethnicity, gender, age, disability, religion or sexual orientation. We focus on attracting, retaining and developing people with the best talent we can. To view the full gender pay report please click here

Modern Slavery Act

Please click here to view the full Modern Slavery Act Statement.

Contact
Temporary Hotel Closure

It is with great sadness that we announce the temporary closure of The Landmark London. What this means is that we will close on Tuesday the 24th March at 5:00pm. for the duration of one month, at which time we will review our position and update our website.

While our doors are closed, it goes without saying that our website remains very much open and our team available for enquiries about current or upcoming bookings.

If you already have reservations with us during the month of April, we ask you to email our Reservations team at reservations@thelandmark.co.uk. We will be working hard to respond to all of you. Any pre-paid reservations and deposits made will be fully refunded

In these uncertain times, we all need a reason to smile and dream about the memories we will create once all has passed. Follow us on Instagram and become a friend of ours on Facebook for a daily dose of inspiration.

Please do care for the wellbeing of both friends and family, so we can get through this together.

We can’t wait to reopen and welcome you all again.

Thank you for your support, trust and co-operation.

Kind Regards,

Andrew Batchelor,
General Manager