Our People

At The Landmark London, we believe in empowering our people while creating a friendly and family atmosphere for everyone to enjoy. We truly believe in supporting our people and enriching their journeys which is a key part of our company vision and purpose. Andrew Batchelor, our General Manager will briefly discuss how the values and purpose are essential to our day to day operations and ethos.

Our Purpose: To Enrich the Journey of our People and Guests

We take pride in delivering memorable moments, challenging each other, and fulfilling each other’s’ careers.

  • Delivering memorable moments by respecting and valuing everyone
  • Challenge each other enrich our teams and business
  • Care about fulfilling careers and engaging work

AA Hotel of the Year London 2019-20

The Landmark London was named the AA Hotel of The Year London 2019 during the ceremony at Grosvenor House in central London in September 2019.
The hotel received the prestigious award for its seamless service and five star luxury guest experience, which provides an oasis of serenity in the heart of the capital.


Investors in People Platinum Level Accreditation

Following an intensive three-year journey and previous Gold Level accreditation, The Landmark London is now the first and only hotel in the world to be awarded the Platinum Level by achieving the highest score in accommodation business sector globally. Less than 1% of all participating international organisations that follow the Investors in People structure achieve Platinum Status.

An unprecedented 92% of our dedicated 350 employees contributed to the assessment, enabling the achievement of the Platinum level, Investor in People Award.

4th position in the acclaimed Sunday Times 100 Best Companies to Work For 2020

The hard fought and exclusive list celebrates the top 100 companies (with 250 to 3,000 employees) with the highest index scores. Marking its 20th year, the annual list is highly regarded in the business calendar nationwide, The Landmark London’s new position builds on an exceptional 2019, which saw the hotel listed as number six, up from number 27 in 2018.

The list ranks Britain’s best companies to work for based on a number of criteria. It is mainly centered on surveys of employee satisfaction and thus is a true reflection of the people whose hard work builds the success of the organisation and determines the position and inclusion in the list. The Landmark London is dedicated to continual and significant investment in their employees, prioritising their development.

Temporary Hotel Closure

It is with great sadness that we announce the temporary closure of The Landmark London. What this means is that we will close on Tuesday the 24th March at 5:00pm. for the duration of one month, at which time we will review our position and update our website.

While our doors are closed, it goes without saying that our website remains very much open and our team available for enquiries about current or upcoming bookings.

If you already have reservations with us during the month of April, we ask you to email our Reservations team at reservations@thelandmark.co.uk. We will be working hard to respond to all of you. Any pre-paid reservations and deposits made will be fully refunded

In these uncertain times, we all need a reason to smile and dream about the memories we will create once all has passed. Follow us on Instagram and become a friend of ours on Facebook for a daily dose of inspiration.

Please do care for the wellbeing of both friends and family, so we can get through this together.

We can’t wait to reopen and welcome you all again.

Thank you for your support, trust and co-operation.

Kind Regards,

Andrew Batchelor,
General Manager