Terms and conditions

Privacy Policy

This privacy policy sets out how we (Landmark London) use and protect information provided by users that use the website properties under our ownership. The policy documents what we collect, and steps that you may take to protect your privacy further when browsing our website pages.The websites includes (non-exhaustive list):

• Landmarklondon.co.uk

We are committed to ensuring that our visitor’s privacy is safeguarded and protected. Any information provided, or required by us to deliver information about a requested service, will be handled in accordance with this privacy statement.

We may change this privacy policy from time to time by updating this page. Please check this page periodically to ensure that you are happy with any changes that have been made to this policy.

This privacy policy is effective from 12 December, 2014

What We Collect

It may be necessary for the Landmark London to collect the following information in order to provide replies for requested services:

  • Your name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • To periodically send promotional email about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
  • To use your information (from time to time) to contact you for market research purposes (this may be carried out by email, phone, fax or mail), and to customise the website based on your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file that a web-server can place on your computer’s hard drive. They are used to personalise a web-users experience, and to gather information about the visitor which can then be used in statistical programs to understand and improve the web-service further.

How We Use Them

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it better to your needs. We use this information for statistical purposes and as part of specialized online marketing campaigns.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. Depending on how your browser and advertising settings have been setup, cookies can provide information for statistical purposes (as described in the previous paragraph) as well information which can be used for interest based advertising. According to the Privacy and Electronic Communications (EC Directive) Regulations with specific reference to the use of cookies for interest based advertising, the following section Cookie Types and Their Function, provides details on controlling these cookies, which may be used by the Landmark London for marketing purposes.

Cookie Types & Their Function

The following section provides information on the types of cookie that are set by the 3rd party services that users of the Landmark London website will be exposed to during their visit. This policy will be updated periodically to reflect any significant changes that have been made to these cookies by the 3rd parties, to ensure that our visitors have as complete a control as possible, to attend and manage their privacy settings when browsing the Landmark London website. We have also provided links to the cookie providers so you may find out more information about the cookies, should this policy not answer all your privacy concerns.

Service Provider What Is Being Tracked Names Of Cookies That Are Created
Clicky.comService that provides Landmark London with information about their website visitors.

[read more]

  • Page title
  • Referrer
  • User agent
  • IP address
  • Language
  • Screen resolution
  • Tracking cookie
  • x/y coordinates of mouse events (for generating heatmaps)
_jsuid (also cluid)_eventqueue







Google AnalyticsService that provides Landmark London with information about their website visitors.

[read more]

  • Domain in use
  • User session
  • Past user sessions
  • Referrer information




DoubleClickBehavioural advertising service provided by Google that allows the Landmark London to connect users of this website domain with the Adwords advertising network and Doubleclick cookie.

[read more]

For further information about tracking cookies that may be stored in your browser, please visit the Network Advertising Initiative, which provides a number of tools to help identify cookies and the owners of the data [link].

Controlling Your Personal Information

Aside from the technical steps you may choose to activate (as described in the previous section: Cookie Types and Their Function) to limit the amount of information you share when browsing our website pages, you may additionally restrict the degree to which the personal information you submit to the Landmark London may be re-used, in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the checkbox that will exclude the request from being included in future marketing activities by the hotel. Checking this box will over-ride any preferences that the form may have requested (for example joining the newsletter). The Landmark London will only keep your information as long as necessary to ensure that your request is attended to.
  • If you have previously agreed to us using your personal information for direct marketing purposes, and wish to revoke this consent you may change do so by writing or emailing us at privacy@landmarklondon.co.uk
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think will be of interest to you.
  • You may request us to provide the details of any personal information which we hold on file according to the Data Protection Act 1998.
  • If you believe that any information we possess is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Links To Other Websites

Our website contains links to other websites of interest. Please note that because we do not have control over the websites that we link to, we cannot be held responsible for the protection and privacy of any information you provide to these websites, and they are not governed by the privacy policy in place on this website. We advise our visitors to always exercise caution and to read fully the privacy statement on any websites that are linked to from the Landmark London and as a general good practice.


The information contained in this website is for general information purposes only. The information is provided by Landmark London and while we do endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to visit to other websites which are not under the control of the Landmark London. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Landmark London takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its content is copyright of The Lancaster Landmark Hotel Company Ltd. Registered in England No. 2832349. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    • You may print or download to a local hard disk extracts for personal and non-commercial use only.
    • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. For example source: k-west.co.uk.
    • You may not, except with express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

For any clarification on the terms of our copyright please write to:

The Marketing Department
The Landmark London
222 Marylebone Road
London, NW1 6JQ

T. +44 (0) 20 7631 8000
E. webmarketing@thelandmark.co.uk

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Landmark London’s relationship with you in relation to this website.
The term ‘The Landmark London’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Lancaster London, Lancaster Terrace, London W2 2TY, United Kingdom. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The Landmark London’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact The Landmark London immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Paying for your booking

All reservations must be guaranteed with a credit card. In some instances full pre payment may be required at the time of booking. The amount of payment required at the time of booking will be advised to you when making your booking. Your card must be presented on check-in at the hotel. In all cases full payment will be due on departure from the hotel unless prior written agreement has been received by The Landmark London. When booking beauty treatment or dinner reservations, the hotel will contact you within 24 hours of receiving your reservation to confirm your treatment and preferred time. If your requested treatments are unavailable due to lack of availability your request for the treatments will be cancelled and any pre payments refunded. This will not affect the status of your accommodation reservation.
Price changes

The Landmark London reserves the right to increase or decrease the price of unsold rooms at any time. The price of your chosen room will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the 7 day cancellation period (see below) may be subject to cancellation charges.


In order to avoid cancellation and/or non-arrival charges, guests should observe The Landmark London cancellation policy, which is up to 6pm, 24 hours prior to arrival. This includes advance cancellation of any supplementary activities, treatments or tickets that may have been issued. Failure to cancel in advance will result in full accommodation package being charged to your credit or debit card. If you have paid a deposit, made full payment or paid for any supplements – such as theatre tickets, beauty treatments and other leisure activities – the sum may be non-refundable. Please check with the hotel at time of cancellation

Cancellations and changes made by The Landmark London

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

Medical condition

If you or any member of your party has a medical problem or disability which may affect your stay, please either call our Reservations Department on the hotel website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your action.


If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the Manager on Duty at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint please email webfeedback@thelandmark.co.uk or write to Front Office, The Landmark London, 222 Marylebone Road, London, NW1 6JQ UK.

General Information

Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 6pm, please advise the hotel directly by calling the number given on your booking confirmation. Check out is at 12pm.

Insurance – It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Our liability to you – We accept liability for, and totally restricted to, services booked via the The Landmark London website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

Lunch, Afternoon Tea or Dinner cancellation policy in the Winter Garden

The cancellation policy for Lunch, Afternoon Tea, Dinner is 48 hours prior to arrival. Any amendments to the party size would need to be confirmed 48 hours prior to arrival. Late cancellations and/or no-shows will be chargeable at £90.00 per 2 persons.

Champagne Brunch cancellation policy

The cancellation policy for the Champagne Brunch is 7 days prior to arrival. Any amendments to the party size would need to be confirmed 7 days prior to arrival. Late cancellations and/or no-shows will be chargeable at £90.00 per person

Payments via PayPal

We do not store credit card details processed via Paypal, nor do we share them with any third party.