Best Room Rate Guarantee – Terms and Conditions

Booking directly ensures you reserve the lowest possible rate available with no booking fees attached and priority consideration for room requests. Our dedicated team will assist you step by step in tailoring the reservation to your needs.

The following do not qualify:

  • Spa and Dining rates (Best Rate Guarantee only applies to room rates)
  • Opaque or auction sites where the specific hotel is not disclosed until the booking is finalized
  • Group rates (5 rooms and above)
  • Corporate rates
  • Wholesale rates
  • Affinity/ Association rates
  • Travel Agent rates
  • Rates that are part of a package
  • Any rates requiring membership in a programme or other organisation where the rates are available only for a specific group of individuals and are not intended for the general public
  • Advance purchase / prepaid rates
  • Rooms and rates on the other website must be bookable at the time of verification.
  • The lower rate must be in the same currency, for the same dates and room type, and offer the same rate conditions of the rate booked on our website
  • Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements, cancellation and any restrictions or change policies
  • In the event of a multiple night stay, the total cost of the stay on The Landmark London website will be compared with the total cost of the stay displayed on the competitor website
  • Only one Best Rate Guarantee reward can apply per stay
  • The Landmark London reserves the right to deny a claim where the rate displayed on the competing website has a more restrictive rate condition than The Landmark London rate on our website.
  • The Landmark London reserves the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time it processes the claim.
  • The Landmark London reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at any time in its sole discretion and without prior notice.
Temporary Hotel Closure

It is with great sadness that we announce the temporary closure of The Landmark London. What this means is that we will close on Tuesday the 24th March at 5:00pm. for the duration of one month, at which time we will review our position and update our website.

While our doors are closed, it goes without saying that our website remains very much open and our team available for enquiries about current or upcoming bookings.

If you already have reservations with us during the month of April, we ask you to email our Reservations team at We will be working hard to respond to all of you. Any pre-paid reservations and deposits made will be fully refunded

In these uncertain times, we all need a reason to smile and dream about the memories we will create once all has passed. Follow us on Instagram and become a friend of ours on Facebook for a daily dose of inspiration.

Please do care for the wellbeing of both friends and family, so we can get through this together.

We can’t wait to reopen and welcome you all again.

Thank you for your support, trust and co-operation.

Kind Regards,

Andrew Batchelor,
General Manager