Best Room Rate Guarantee Terms and Conditions

The following do not qualify:

  • Spa and Dining rates (Best Rate Guarantee only applies to room rates)
  • Opaque or auction sites where the specific hotel is not disclosed until the booking is finalized
  • Group rates (5 rooms and above)
  • Corporate rates
  • Wholesale rates
  • Affinity/ Association rates
  • Travel Agent rates
  • Rates that are part of a package
  • Any rates requiring membership in a programme or other organisation where the rates are available only for a specific group of individuals and are not intended for the general public
  • Advance purchase / prepaid rates
  • Rooms and rates on the other website must be bookable at the time of verification.
  • The lower rate must be in the same currency, for the same dates and room type, and offer the same rate conditions of the rate booked on our website
  • Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements, cancellation and any restrictions or change policies
  • In the event of a multiple night stay, the total cost of the stay on The Landmark London website will be compared with the total cost of the stay displayed on the competitor website
  • Only one Best Rate Guarantee reward can apply per stay
  • The Landmark London reserves the right to deny a claim where the rate displayed on the competing website has a more restrictive rate condition than The Landmark London rate on our website.
  • The Landmark London reserves the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time it processes the claim.
  • The Landmark London reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at any time in its sole discretion and without prior notice.