TERMS & CONDITIONS

CREDIT CARD & CANCELLATION POLICY

A 100% charge will be incurred for late cancellations or no shows. Please note we require 24hrs cancellation notice for individual treatments and 48hrs for packages. A credit card number is required at the time of booking to secure your reservation.

GIFT CARDS

Gift cards are available to purchase at The Spa at The Landmark London and on the hotel’s website. Gift cards are non-transferable and non-refundable. Please be aware that there will be no extensions to the expiry date on the gift voucher purchased.

ADVANCE BOOKINGS

We recommend booking your treatments in advance to guarantee your preferred time and service. We offer complimentary use of the spa facilities for the day when you book two or more 50 minute treatments per person. When booking one 50 minute treatment the use of the facilities for the day can be added for an additional price of £30 per person.

ONLINE BOOKINGS

The Spa at The Landmark London offers online booking allowing our guests to see live availability and book treatments 24 hrs a day.  Please visit our website for more information.

SPA ETIQUETTE

For the comfort of all our spa guests, photography and the use of mobile phone is strictly prohibited at The Spa at The Landmark London. Please ensure you respect all spa guests’ right to privacy and serenity. Please ensure that appropriate swimwear or gym attire is worn while using the various spa facilities..

SPA ARRIVAL

We invite you to arrive 20 minutes prior to your appointment time. This will allow you plenty of time to complete the consultation card. Kindly note that additional time beyond the scheduled treatment period will not be granted in case of late arrivals. Treatment times are inclusive of consultation and home advice. Bathrobes and slippers will be provided.

USE OF THE SPA FACILITIES

You are welcome to join us in the spa and use our facilities without a treatment booking. Please contact the spa reception for adult and child day pass prices. Please note that Spa Day Passes can not be redeemed on Bank Holiday Weekends.

HEALTH CONDITIONS

Please advise us of any health conditions, allergies or injuries when making your spa reservation as a doctor’s note may be required.

SAFETY

The following information and guidelines have been designed to ensure that you have a safe and enjoyable experience. Please wear appropriate clothing whilst using the facilities; this includes wearing appropriate footwear and swimming clothing. Please shower before using any of the facilities, and be aware of your physical limitations and agree to use the facilities and equipment of the Spa at The Landmark London at your own risk, without supervision. The Spa at The Landmark London will not be liable for any loss, damage or theft occurring upon the premises during the time at which you use the facilities. Diving and jumping in the swimming pool and Jacuzzi is not permitted. The pool is only 1.35 metres deep.

PREGNANCY

We have specially designed treatments for expectant mothers in their second and third trimesters. Please contact the Spa Reception for further information and to help you make the correct treatment choice.

AGE REQUIREMENT

Children’s hours apply for the use of the swimming pool. Children will not be allowed to use the facilities out of these hours. Children under the age of 16 using the swimming pool must be accompanied by a responsible adult aged 16 or over. In the case of more than one child wishing to use the pool, supervision must be:
– One adult to one child if the child is under three years
– One adult to two children if the children are three years+
Persons under the age of 16 are prohibited from using the gymnasium and steam room.

LOSS OR DAMAGE

Please keep all valuables locked in the locker provided during your visit. We regret that we cannot be held responsible for any loss or damage of personal articles.

MOBILE PHONE

Mobile phones are not permitted within The Spa at the Landmark London public areas to ensure a relaxing environment for all guests. Filming and photography are also not allowed in any areas of The Spa.

NOISE LEVELS

The Spa at The Landmark London kindly requests that voice levels are kept to a minimum level to preserve the sense of tranquillity.

WATER TEMPERATURE

Pool is heated with a temperature between 29 – 30 degree Celsius. The Jacuzzi is 34 degrees Celsius.

ROBES, TOWELS & SLIPPERS

We provide you with robe, slippers and towels throughout the day, and will present you with a locker key to secure your belongings. (The Spa at The Landmark London cannot take responsibly for personal belongings.) We recommend you bring your bathing suit so you can enjoy our wet facilities and a gym kit for our state of the art gymnasium.

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