Cultural Awareness
We employ people from an impressive 56 different nationalities here at the Landmark London and so understanding, recognising and adapting to different cultures is so important and means that we can all work as efficiently and effectively as possible.
Dealing with Guest Feedback
Whether your role is guest-facing or not, this training is a thought-provoking session on how to deal with difficult guests whilst maintaining 5-star standards.
World Class Behaviour
What does world class behaviour mean to you? Come along to this training to find out what it means to us here at The Landmark London. Learn our version of ‘world class’ and some interesting ways in which you can deliver world class service to our guests at all times.
Email Etiquette
Need some help improving your professional email standards? Then this training is the one for you. Learn the do’s and don’ts of writing professional emails to each other, our guests and third parties.
Telephone Etiquette
A focus on 5-star service and standards is engrained in everything we do – even the way we conduct ourselves whilst on the telephone. Come along and learn how to offer 5-star service over the telephone.
Empathy Training
This new training session helps you to develop your empathy skills. Learn how to put yourself in someone else’s shoes to anticipate and solve potential issues before they happen.