Spa Policy

Credit Card & Cancellation Policy

At the Spa at The Landmark London, we require holding credit/debit card details to secure your booking and we would ask you to let us know in advance if you cannot make your treatment. We have a cancellation policy of 24 hours, so bookings cancelled within 24 hours will, unfortunately, be charged the full amount. If you would like to use the spa facilities for the day you can purchase our day spa pass for only £45.

Age Requirements

The minimum age for Spa treatments is 16 years old. Whilst in the swimming pool area, children under the age of 16 must be accompanied by an adult aged 16 or over. Any child under the age of eight will not be permitted to use the pool unless accompanied in the water by an adult aged 16 or over. We recommend for safe supervision; two children to one adult (aged 16 or over) or if children are under five, one adult to one child. Persons under 16 are prohibited from the use of the gymnasium, sanarium, jacuzzi and steam rooms.

Health & Safety

The following information and guidelines have been designed to ensure that you have a safe and enjoyable experience. Please wear appropriate clothing whilst using the facilities; this includes wearing appropriate footwear and swimming clothing. Please shower before using any of the facilities, and be aware of your physical limitations and agree to use the facilities and equipment of the Spa at The Landmark London at your own risk, without supervision. The Spa at The Landmark London will not be liable for any loss, damage or theft occurring upon the premises during the time at which you use the facilities. Diving and jumping in the swimming pool and Jacuzzi is not permitted. The pool is only 1.35 metres deep.


No responsibility can be accepted by The Landmark London for the safety of money or valuables of any kind brought to The Spa at The Landmark London whether placed in the safe or not. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The Landmark London will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however, caused, to our residents, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.

Mobile Phone

Mobile phones are not permitted within The Spa at the Landmark London public areas to ensure a relaxing environment for all guests. Filming and photography are also not allowed in any areas of The Spa.

Noise Levels

The Spa at The Landmark London kindly requests that voice levels are kept to a minimum level to preserve the sense of tranquillity.

Water Temperature

Pool is heated with a temperature between 29 – 30 degree Celsius. The Jacuzzi is 34 degrees Celsius.

Facilities Use

Use of the facilities is available for all treatments booked for 45 minutes prior to your treatment start time. If you wish to use the facilities for the day, there will be a facility usage day rate charge.

Robes, Towels & Slippers

We provide you with robe, slippers and towels throughout the day, and will present you with a locker key to secure your belongings. (The Spa at The Landmark London cannot take responsibly for personal belongings.) We recommend you bring your bathing suit so you can enjoy our wet facilities and a gym kit for our state of the art gymnasium.