Internships

Please note that at the moment we are only taking applications for Internships in 2015.

 

INTERNSHIP PROGRAMMES:

1. Concierge Department - 6 months (from January or July):

 Covers only Concierge duties.

 Purpose: Knowledge and understanding of all facets of the Concierge Department, including Doorperson, Luggage porter, Concierge clerk and Concierge Desk.

 Main duties:

 - creating a welcoming first impression

 - increasing customer interaction leading to memorable moments

 - anticipating all guest needs and going the extra mile

 

2. Conference & Banqueting Department - 6 months

Covers Conference & Banqueting operations.

Purpose: Knowledge and understanding of back of house and front of house duties in Conference & Banqueting, including the training of new casual team members

Main duties:

 - provide the highest standard of service according to standards

 - develop and improve administrative skills

 - knowledge of daily Conference & Banqueting operations

 - develop performance gap analysis skills

 

3. Guest Relations Department - 6 months

Covers only Guest Relations duties

Purpose: Knowledge and understanding of Guest Relations duties, including lobby hosting, VIP guests and dealing with guest complaints.

Main duties:

 - provide the highest standard of service according to standards

 - deal with guest queries and requests in a prompt manner showing efficiency and friendliness

 - demostration of good product knowledge

 - understanding the overall operations of the front of house

 - increase and maintain all incoming business