We are a five red stars hotel with a reputation for high quality service amongst our guests. In order to deliver memorable moments we have standards of procedures that guide our team members to achieve service excellence.
Standard Operating Procedures (SOPs for short) are used to ensure consistency and quality and ensures that our team members are trained for the job. The SOPs are a detailed explanation of how a policy is to be implemented and communicates who will perform the task, what materials are necessary, where the task will take place, when the task shall be performed, and how the team member will execute the task.
Each and every department within our hotel needs to follow a set of standards that are related to their functions. This ensures that our guests are receiving a consistent and professional service across the business, without missing the personal touch of our team members.
Our standars are guided by best practice from AA, Leading Hotels of the World and Investors in People.