Front Office

The Landmark strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

Graduated Trainee

We are currently looking to recruit a Graduated Trainee to join our front office team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. The Graduated Trainee will develop his/her skills throughout an extensive 12-months or 24-months training plan. This position will report to the Front Office Manager.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here

_______________________________________________________________________________________________________________________

Night Front Office Clerk

We are currently looking to recruit a Night Front Office Clerk to join our amazing front office team. The ideal candidate will have experience within a remarkable 4* or 5* property.

Our Night Front Office Clerk will be responsible for providing the highest level of service to our guests on regards any requests/enquiries, checks-in/out, cash handling, reception and telephone. You will be a brilliant team player, remain positive under pressure and have exceptional customer service skills.  Our ideal Night Front Office Clerk will have experience managing Front Office systems and will have knowledge of another language.

Main duties and responsibilities:

  • To create a welcoming atmosphere for the guests.
  • Night duties to include: Printing of Registration Cards, Creating PF accounts.  Charging Newspapers to guest folios, Updating daily figures on whiteboard, Arranging invoices are per FIN 20 Report, Updating Daily exchange rates, Print Inclusive Breakfast Reports for F&B Outlets, Go through all departing guests’ invoices and preparing the relevant Express Check-Out envelopes, No Show Report, Printing Downtime reports. 
  • Cover the main Reception desk throughout the Night (23.30 – 0700) and conduct the daily night audit, ensure that the night reports are completed for Accounts and compile and balance the House Charge spreadsheet against infogenesis.  Tidy and prepare front desk ready for the next day. 
  • To be responsible for cash floats, reporting shortages/overages to the Night Manager/Front Office Manager, Assistant Director of Rooms and General Cashier.

  • To be completely familiar with:

    • Mail and message systems within the hotel
    • Walk-ins guest and cash-only guest procedures
    • Claimed reservation guest procedures
    • Upgrading procedures
    • Room and rate changes
    • Handling of banqueting and meeting rooms
    • Cashing procedures and billing of accounts
    • Emergency procedures
    • Safety deposit box procedures
    • Room moves
    • Procedures when the hotel is fully booked

Our Night Front Office Clerk will have excellent interpersonal skills and must be completely fluent in reading, speaking and listening the English language. You will be a positive individual that will report directly to the Front Office Supervisor and Front Office Manager.

Apply here

 

_______________________________________________________________________________________________________________________

 

Doorperson

We are currently looking to recruit a Doorperson to join our Concierge team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. Our Doorperson will be responsible for greeting and opening doors for arriving and departing hotel guests and patrons, assisting with luggage and transportation requirements, providing information and service to guests in accordance with The Landmark London's standards.

This position will report to the Head of Concierge.

Main duties and responsibilities:

  • Interacting with guests in a friendly and warm manner.
  • Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
  • Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
  • Work closely with the luggage porters in the handling of guests and patrons vehicles.
  • Maintain the cleanliness of the entrance to the hotel.
  • Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
  • Being able to carry heavy loads.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here

 

_______________________________________________________________________________________________________________________

Assistant Chief Concierge

We are currently looking to recruit a Assistant Chief Concierge to join our Concierge team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. Our Assistant Chief Concierge will perform all reasonable services a guest may require; anticipate guest requests and requirements in order to be able to satisfy them efficiently and promptly.

This position will report to the Head of Concierge.

Main duties and responsibilities:

  • To attend to all guest complaints, problems or situations in a prompt, professional manner, ensuring a high level of guest satisfaction. Set standards for staff to follow.
  • To be aware at all times of the activities in the city (theatre, arts, exhibits, concerts, shows, sporting events) and establish close contacts with the appropriate people as well as contacts with city restaurants.
  • To ensure that all staff in the Concierge Department at all times conduct themselves in a friendly, courteous and professional manner in meeting guests’ needs.
  • To ensure the proper handling of master keys, guest messages, mail, packages, flowers, fax and telexes.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here