Front Office

All candidates must be able to demonstrate they are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

RESERVATIONS SALES ASSOCIATE

We currently have an exciting opportunity for a Reservations Sales Associate to join our Revenue Centre team.

We are now seeking to recruit an enthusiastic Reservations Sales Associate who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Reservations Sales Associate are:

  • Take guest bookings over the phone or via email
  • Liaise with Front Office team regarding special requests
  • Have knowledge of the hotel in order to proactively answer guests’ enquiries
  • Answer the phone/ reply the emails in a professional manner, acting as an ambassador of the hotel
  • Take all guests details accurately, ensuring all possible needs of the guests are met

The ideal candidate for the Reservations Sales Associate is required the following:

  • Knowledge of Opera system is desirable
  • Excellent English, written and spoken
  • Excellent telephone manners
  • Ability to empathise and find solutions
  • Ability to multi task and meet tight deadlines
  • Enthusiastic  and passionate for hospitality and 5* service
  • A team player, willing to help for the best of the team and the hotel

The Reservations Sales Associate will work with a dedicated and passionate Revenue Centre team and will report directly to the Revenue Centre Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

__________________________________________________________________________________________________________________________________

SWITCHBOARD NIGHT OPERATOR

We currently have an exciting opportunity for a Switchboard Night Operator to join our team.

We are now seeking to recruit an enthusiastic Switchboard Night Operator who have the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Switchboard Night Operator are:

  • To answer all incoming calls within three rings using the Landmark London's Standards of Etiquette.
  • To set up the workstation with Daily Event Sheet and message pad.
  • To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
  • To keep the PBX area clean and orderly at all times.
  • To assist in the training of new employees on console for operators and all casual staff where needed.
  • To be responsible for reporting Mitel, or TMS/ voice link repairs and problems immediately and recording them in the logbook
  • To adhere to all Health & Safety, Emergency, Fire and Hygiene procedures in accordance with Company policy and government regulations.

The ideal candidate for the Switchboard Night Operator is required the following:

  • Experience in 5* hotels
  • A positive and friendly attitude
  • To be punctual, efficient and courteous at all times with guests and fellow employees.
  • Ability to work under pressure and still deliver a friendly service
  • Fluency in English
  • Polite and welcoming manners
  • Flexibility to cover night shifts when required

The Switchboard Night Operator will work with a dedicated and passionate team and will report directly to the Switchboard Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

___________________________________________________________________________________________________________________________________________