Front Office

The Landmark strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

Assistant Front Office Manager

We are now seeking to recruit an enthusiastic Assistant Front Office Manager who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Assistant Front Office Manager are:

  • To communicate daily with the Assistant Director of Rooms and Front Office Manager regarding all matters concerning the Front Office operation.
  • To assist in the preparation of work schedules, ensuring efficient operation of the Front Desk.  To be fully conversant with Night Policies and Procedures and to cover Night Managers sickness/holidays when required.  
  • To oversee the development and training of all new starters, working closely with the Front of House Training Manager and Front Office Manager.  To conduct 4 & 8 week reviews setting clear goals throughout the trainee’s probation period.  To carry out assessments ensuring that the correct level of knowledge and skills are being displayed and delivered.
  • To mobilise, and inspire team members and supervisors to build a high performing team in order to achieve business goals and service standards.  To manage, monitor and improve the operational effectiveness of Front Office to provide a consistently seamless guest experience and comply with Hotel guidelines.
  • To ensure the privacy of our guests and handle situations of a delicate nature, such as guests' credit, with utmost confidentiality and discretion while maintaining hotel security.

The ideal candidate for the Assistant Front Office Manager is required the following:

  •     Great attention to detail
  •     An ability to stay calm and work as part of a team during a busy service
  •     Organisational aptitude
  •     Good communication skills
  •     Previous experience in hospitality industry (5* recommended)
  •     Opera Knowledge

The Front Office Supervisor will work with a dedicated and passionate Front Office team and will report directly to the Front Office Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply Here

 

Front Office Supervisor

We currently have an exciting opportunity for a Front Office Supervisor to join our Front Office team, on a permanent basis (full-time).

We are now seeking to recruit an enthusiastic Front Office Supervisor who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Front Office Supervisor are:

  • To always put guests ‘first’, ensuring at all times to meet and exceed their expectations and needs.
  • To ensure all team members are welcoming guests by their name, once it has been established.
  • To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
  • To accurately complete check-ins and checkouts according to established procedures.
  • To escort guests to their rooms, and familiarise them with facilities and services, hence, cross-selling other departments.
  • To brief the team at the beginning of each shift about the reservation situation, any special arrivals, VIPs, special occasions, and functions in the hotel.
  • To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.

The ideal candidate for the Front Office Supervisor is required the following:

  •     Great attention to detail
  •     An ability to stay calm and work as part of a team during a busy service
  •     Organisational aptitude
  •     Good communication skills
  •     Previous experience in hospitality industry (5* recommended)
  •     Opera Knowledge

The Front Office Supervisor will work with a dedicated and passionate Front Office team and will report directly to the Front Office Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here

 

Front Office Clerk

We are currently looking to recruit a Front Office Clerk to join our Front Office team. The ideal candidate will have experience in 5-star standards and deliver memorable moments to our guests. Our Front Office Clerk will be responsible for providing the highest level of service to our guests on regards any requests/enquiries, checks-in/out, cash handling, reception and telephone. You will be a brilliant team player, remain positive under pressure and have exceptional customer service skills.  Our ideal Front Office Clerk will have experience managing Front Office systems and will have knowledge of another language.

Our Front Office Clerk will have excellent interpersonal skills and must be completely fluent in reading, speaking and listening the English language. You will be a positive individual that will report directly to the Front Office Supervisor and Assistant Front Office Manager.

Main duties and responsibilities:

  • To create a welcoming atmosphere for the guests.
  • To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Assistant Manager/Reception Manager, when needed.
  • To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
  • To check-in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by good liaison with Housekeeping and Room Service, through monitoring departures and room status.
  • To escort guests to their rooms, and familiarise them with facilities and services, hence, cross-selling other departments.
  • To be responsible for cash floats, reporting shortages/overages to the Assistant Manager/Front Office Manager, Assistant Director of Rooms and General Cashier.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here