Front Office

The Landmark strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

Doorperson

We are currently looking to recruit a Doorperson to join our Concierge team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. Our Doorperson will be responsible for greeting and opening doors for arriving and departing hotel guests and patrons, assisting with luggage and transportation requirements, providing information and service to guests in accordance with The Landmark London's standards.

This position will report to the Head of Concierge.

Main duties and responsibilities:

  • Interacting with guests in a friendly and warm manner.
  • Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
  • Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
  • Work closely with the luggage porters in the handling of guests and patrons vehicles.
  • Maintain the cleanliness of the entrance to the hotel.
  • Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
  • Being able to carry heavy loads.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here

 

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Assistant Desk Concierge

We are currently looking to recruit a Assistant Desk Concierge to join our Concierge team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. Our Assistant Desk Concierge will perform all reasonable services a guest may require; anticipate guest requests and requirements in order to be able to satisfy them efficiently and promptly.

This position will report to the Head of Concierge.

Main duties and responsibilities:

  • To attend to all guest complaints, problems or situations in a prompt, professional manner, ensuring a high level of guest satisfaction. Set standards for staff to follow.
  • To be aware at all times of the activities in the city (theatre, arts, exhibits, concerts, shows, sporting events) and establish close contacts with the appropriate people as well as contacts with city restaurants.
  • To ensure that all staff in the Concierge Department at all times conduct themselves in a friendly, courteous and professional manner in meeting guests’ needs.
  • To ensure the proper handling of master keys, guest messages, mail, packages, flowers, fax and telexes.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here