Front Office

The Landmark strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

Graduated Trainee

We are currently looking to recruit a Graduated Trainee to join our front office team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. The Graduated Trainee will develop his/her skills throughout an extensive 12-months or 24-months training plan. This position will report to the Front Office Manager.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here

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Front Office Administrator (Maternity Cover)

We are currently looking to recruit an experienced Front Office Administrator to join our amazing front office team. The ideal candidate will have experience within a 4* or 5* property and will have a solid knowledge of the front office system Opera and be responsible for providing the highest level of service to our guests.

Our Front Office Administrator will also be a strong team player with high level of flexibility and adaptability to different requests, and cover Front Office Desk when required. Our Front Office Administrator will remain calm and positive under pressure and have excellent attention to detail. Knowledge of another language is also desirable.

Main duties and responsibilities:

  • Monitor and control room inventory, by liaising closely with Housekeeping, Reservations & the Sales Office, maximizing room sales on the day and handling any over-booking situations.
  • Ensure all documentation is filed correctly, with attention to details.
  • Conduct all Front Desk Operational Duties to assist the Front Desk as requested.
  • Be fully aware of all roles within the department to cover any absences if necessary (day & night).
  • Encourage a good working environment in the Front Office where hospitality is delivered consistently for internal and external customers.
  • Produce exceptionally well executed guests’ correspondence. 
  • Provide invoices, post-stay receipts and action billing corrections promptly.
  • Ensure all outstanding queries regarding credit control are followed up and any outstanding invoices or forms missing are delivered to the Accounts team in due time.

Apply here

 

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Front Office Clerk

We are currently looking to recruit a front Office Clerk to join our amazing front office team. The ideal candidate will have experience within a remarkable 4* or 5* property.

Our Front Office Clerk will be responsible for providing the highest level of service to our guests on regards any requests/enquiries, checks-in/out, cash handling, reception and telephone. You will be a brilliant team player, remain positive under pressure and have exceptional customer service skills.  Our ideal Front Office Clerk will have experience managing Front Office systems and will have knowledge of another language.

Our Front Office Clerk will have excellent interpersonal skills and must be completely fluent in reading, speaking and listening the English language. You will be a positive individual that will report directly to the Front Office Supervisor and Front Office Manager.

Apply here

 

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Lobby Host/ess Internship

We are currently looking to recruit a Lobby Host/ess Internship to join our Guest Relations team. The ideal candidate will have to be willing to learn and eager to adhere to a high 5-star standards and deliver memorable experiences to our guests. The Internship will develop his/her skills throughout an extensive 6-months. This position will report to the Guest Relations Manager.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here