Front Office

All candidates must be able to demonstrate they are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

FRONT OFFICE CLERK

We currently have an exciting opportunity for Front Office Clerk to join our Front Office team on a permanent basis (full-time).

We are now seeking to recruit an enthusiastic Front Office Clerk who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Front Office Clerk are:

  • To meet and exceed guests expectations by delivering excellent 5 star customer service
  • To create a welcoming atmosphere for the guests
  • To check-in and check-out guests and perform subsequent administrative procedures
  • To escort guests to their rooms and familiarise them with all facilities and servicies
  • To pick up the phone and answer in a polite manner

The ideal candidate for the Front Office Clerk is required the following:

  • Can-do attitude
  • Open-minded
  • Honest and thoughtful
  • Ability to multi-task and prioritise workload
  • Evidence of excellent customer service
  • Excellent English skills

The Front Office Clerk will work with a dedicated and passionate Front Office Team and will report directly to the Front Office Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

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DOOR PERSON

We currently have an exciting opportunity for Door Person to join our Concierge Team, on a permanent basis (full-time).

We are now seeking to recruit an enthusiastic Door Person who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude.

The responsibilities of a Door Person are:

  • Greet arriving guests in a friendly and courteous manner
  • Make the guests feel welcome at the hotel
  • Open car and taxi doors and assist guests arriving and departing with cars
  • Ensure the Luggage Porter is available for delivery of the luggage to the baggage room
  • Work closely with the luggage porters in the handling of guests vehicles

The ideal candidate for the Door Person is required the following:

  • Can-do attitude
  • Being welcoming and polite to the guests at all times
  • Ability to multi-task and prioritise workload

The Door Person will work with a dedicated and passionate Concierge Team and will report directly to the Chief Concierge. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

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NIGHT PORTER

We currently have an exciting opportunity for a Night Porter to join our Concierge team, on a permanent basis (full-time).

We are now seeking to recruit an enthusiastic Night Porter who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Night Porter are:

  • Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
  • Escort guests to room using LQA leading standards, promoting all F&B outlets.
  • Page guests as required; deliver messages, packages or other items to guestrooms or other areas of the hotel as required
  • Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc., as required by the guest.

The ideal candidate for the Night Porter is required the following:

  • Can-do attitude
  • Open-minded
  • Honest and thoughtful
  • Ability to multi-task and prioritise workload
  • Evidence of excellent customer service

The Night Porter will work with a dedicated and passionate Concierge team and will report directly to the Head of Concierge. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

apply here