Front Office

The Landmark strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

Guest Relations Manager

We are currently looking to recruit a Guest Relations Manager to join our Guest Relations team. The ideal candidate will have experience in 5-star standards and deliver memorable moments to our guests. The Guest Relations Manager will provide first class guest service to the hotel, monitoring all guest requests while showing recognition at all times. You will show strong team player skills with the ability to work closely with the Guest Relations and Front Office team to the highest standards as set out by Leading Hotels of the world. Our Guest Relations Manager will remain calm and positive under pressure and have excellent attention to detail. Knowledge of another language is also desirable. You will be a positive, motivated individual that will report directly to the Head of Guest Relations.

Main duties and responsibilities:

  • To work in accordance with the Guest Relations Department and to act without prior approval to ensure that all The Landmark London policies and procedures are followed.
  • To ensure that the VIP guest history database is accurately maintained and built on and board to correct any anomalies on a monthly basis. Incorporating information received from both Head of GR & ADOR.
  • To ensure an efficient “Welcome” or “Welcome back” of all guests and to personally greet and escort all VIP Guests to their rooms, wherever possible. To ensure continual liaison with them throughout their stay and upon their departure. To be present in the lobby during peak business flow periods. 
  • Assist Head Concierge with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience. Enhancing “The Landmark London Image” from a guest’s perspective.
  • Monitor arrival list to ensure all receive the correct room allocation and preferences – co manage with Head of GR. Monitor and ensure all VIP guests receive their preferred amenities and ensure to meet each VIP member at least once during their stay. This is to be managed with the Head of GR and FOM. List should be prepared 48 hours prior to guest arrival to anticipate all guest needs/functions.
  • Assist front desk and concierge in their daily duties during busy business needs for both arrival and departure. Work alongside Head Concierge to enhance he welcome experience –and guest interaction.
  • To have well developed social skills, to be able to handle all types of people and situations and to have a high level of versatility and flexibility to meet the many varied needs and expectations of the guests in the Hotel.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Please note this is an 18-months contract, starting from August 2015.

Apply here

 

Front Office Clerk

We are currently looking to recruit a Front Office Clerk to join our Front Office team. The ideal candidate will have experience in 5-star standards and deliver memorable moments to our guests. Our Front Office Clerk will be responsible for providing the highest level of service to our guests on regards any requests/enquiries, checks-in/out, cash handling, reception and telephone. You will be a brilliant team player, remain positive under pressure and have exceptional customer service skills.  Our ideal Front Office Clerk will have experience managing Front Office systems and will have knowledge of another language.

Our Front Office Clerk will have excellent interpersonal skills and must be completely fluent in reading, speaking and listening the English language. You will be a positive individual that will report directly to the Front Office Supervisor and Assistant Front Office Manager.

Main duties and responsibilities:

  • To create a welcoming atmosphere for the guests.
  • To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Assistant Manager/Reception Manager, when needed.
  • To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
  • To check-in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by good liaison with Housekeeping and Room Service, through monitoring departures and room status.
  • To escort guests to their rooms, and familiarise them with facilities and services, hence, cross-selling other departments.
  • To be responsible for cash floats, reporting shortages/overages to the Assistant Manager/Front Office Manager, Assistant Director of Rooms and General Cashier.

You will work with a dedicated and friendly team, and you will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here