Front Office

All candidates must be able to demonstrate they are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

NIGHT FRONT OFFICE CLERK

We currently have an exciting opportunity for a Night Front Office Clerk to join our Front Office team, on a permanent basis (full-time).

We are looking for an enthusiastic Night Front Office Clerk who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Night Front Office Clerk are:

  • To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Assistant Manager/Reception Manager, when needed.
  • To create a welcoming atmosphere for the guests and to answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
  • To check-in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by good liaison with Housekeeping and Room Service, through monitoring departures and room status.
  • To be responsible for cash floats, reporting shortages/overages to the Assistant Manager/Front Office Manager, Assistant Director of Rooms and General Cashier.
  • Cover the main Reception through the night (23.00-07.00). Night duties to include: Printing of Registration Cards, Creating PF accounts. Charging Newspapers to guest folios, Updating daily figures on whiteboard, Arranging invoices are per FIN 20 Report, Updating Daily exchange rates, Print Inclusive Breakfast Reports for F&B Outlets, Go through all departing guests’ invoices and preparing the relevant Express Check-Out envelopes, No Show Report, Printing Downtime reports. 

The ideal candidate for the Night Front Office Clerk is required the following:

  •     Great attention to detail
  •     An ability to stay calm and work as part of a team during a busy service
  •     Organisational aptitude
  •     Good communication skills
  •     Previous experience in hospitality industry (5* recommended)
  •     Opera Knowledge

The Night Front Office Clerk will work with a dedicated and passionate Front Office team and will report directly to the Front Office Supervisor and Assistant Front Office Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

 

__________________________________________________________________________________________________________________________________

SWITCHBOARD OPERATOR / SWITCHBOARD NIGHT OPERATOR

We currently have an exciting opportunity for a Switchboard Operator and Switchboard Night Operator to join our team.

We are now seeking to recruit an enthusiastic Switchboard Operator and Switchboard Night Operator who have the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Switchboard (Night) Operator are:

  • To answer all incoming calls within three rings using the Landmark London's Standards of Etiquette.
  • To set up the workstation with Daily Event Sheet and message pad.
  • To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
  • To keep the PBX area clean and orderly at all times.
  • To assist in the training of new employees on console for operators and all casual staff where needed.
  • To be responsible for reporting Mitel, or TMS/ voice link repairs and problems immediately and recording them in the logbook
  • To adhere to all Health & Safety, Emergency, Fire and Hygiene procedures in accordance with Company policy and government regulations.

The ideal candidate for the Switchboard (Night) Operator is required the following:

  • Experience in 5* hotels
  • A positive and friendly attitude
  • To be punctual, efficient and courteous at all times with guests and fellow employees.
  • Ability to work under pressure and still deliver a friendly service
  • Fluency in English
  • Polite and welcoming manners
  • Flexibility to cover night shifts when required

The Switchboard Operator will work with a dedicated and passionate team and will report directly to the Switchboard Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

___________________________________________________________________________________________________________________________________________