Administration & Support

All candidates must be able to demonstrate they are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

EVENTS SALES ADMINISTRATOR

We currently have an exciting opportunity for an Events Sales Administrator to join our Events Sales team.

We are now seeking to recruit an enthusiastic Events Sales Administrator who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of an Events Sales Administrator are:

  • Meet clients and assist in the planning of their special event
  • Plan written and verbal quotations based on hotel pricing policy, upselling whenever possible.
  • Meet clients on arrival and assist them wherever and whenever possible in the organisation of details relating to their functions.
  • Ensure equipment required for events are ordered in good time and the necessary authorisation is given through the purchase request system.
  • Work with the Property Management System and use the system according to company policy in inputting information in full at every opportunity and updating the information on a regular basis as required.
  • Deal on a personal basis whenever possible with enquiries by clients, in-house guests and colleagues. To liaise on a regular basis with the Executive Chef, particularly on late changes.
  • Attend Hotel functions or help at client events upon request

The ideal candidate for the Events Sales Administrator is required the following:

  • Use your great organisational and attention to detail skills
  • Be upbeat and positive as well as contribute to the pleasant working environment of the hotel.
  • Enjoy interacting and working with a variety of diverse guests and colleagues, have a strong ability to work under pressure as well as passionate about providing excellent customer service.
  • It is essential that you wish to work as a part of a team, as this is central to the way that we do business.

The Events Sales Administrator will work with a dedicated and passionate Events Sales team and will report directly to the Deputy Director Events Sales. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

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REVENUE SUPPORT ASSISTANT

We currently have an exciting opportunity for a Revenue Support Assistant to join our Sales & Marketing team.

We are now seeking to recruit an enthusiastic Revenue Support Assistant, with a main focus on Revenue, who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

Reporting directly into the Revenue and Distribution Sales Manager you will be an active member of our Revenue Taskforce Team, implementing and developing reports, to analyse the business and identifying needs for each different channel of distribution. Furthermore the position is responsible for supporting revenue management strategies and processes in order to optimise and maximise its revenues. 

Our Revenue Support Assistant will:

  • Support revenue management operations, procedures and best practices.
  • Identify new revenue opportunities
  • Provide daily, weekly and monthly reporting
  • Optimise and expand distribution partnerships.
  • Knowledge of IdeaS, Leo and Opera software is desirable.

The ideal candidate for the Revenue Support Assistant is required the following:

  • Can-do attitude
  • Open-minded
  • Honest and thoughtful
  • Ability to multi-task and prioritise workload
  • Evidence of excellent customer service
  • Excellent English skills

The Revenue Support Assistant will work with a dedicated and passionate Sales & Marketing team and will report directly to the Revenue and Distribution Sales Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

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RESERVATIONS SALES ASSOCIATE

We currently have an exciting opportunity for a Reservations Sales Associate to join our Revenue Centre team.

We are now seeking to recruit an enthusiastic Reservations Sales Associate who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Reservations Sales Associate are:

  • Take guest bookings over the phone or via email
  • Liaise with Front Office team regarding special requests
  • Have knowledge of the hotel in order to proactively answer guests’ enquiries
  • Answer the phone/ reply the emails in a professional manner, acting as an ambassador of the hotel
  • Take all guests details accurately, ensuring all possible needs of the guests are met

The ideal candidate for the Reservations Sales Associate is required the following:

  • Knowledge of Opera system is desirable
  • Excellent English, written and spoken
  • Excellent telephone manners
  • Ability to empathise and find solutions
  • Ability to multi task and meet tight deadlines
  • Enthusiastic  and passionate for hospitality and 5* service
  • A team player, willing to help for the best of the team and the hotel

The Reservations Sales Associate will work with a dedicated and passionate Revenue Centre team and will report directly to the Revenue Centre Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

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KITCHEN OFFICE MANAGER

We currently have an exciting opportunity for a Kitchen Office Manager, depending on experience, to join our Kitchen team.

We are now seeking to recruit an enthusiastic Kitchen Office Manager who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Kitchen Office Manager are:

  • Telephone screening and organising interviews with chef candidates
  • Tracking all applications on Excel
  • Preparing rotas
  • Organising and delivering departmental induction for new starters
  • Diary Management of Senior Chef team
  • Payroll administration
  • General administration

The ideal candidate for the Kitchen Office Manager is required the following:

  • Ability to work on a fast paced environment
  • Flexibility to work in an environment with constant changes
  • Experience using Microsoft package, especially Excel
  • Self- motivation, proactive and positive attitude
  • Good understanding of Food & Beverage and ideally experience in the kitchen environment

The Kitchen Administrator/ Office Manager will work with a dedicated and passionate Kitchen Team and will report directly to the Executive Chef. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

Apply here