Administration & Support

All candidates must be able to demonstrate they are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

HUMAN RESOURCES GRADUATE

We currently have an exciting opportunity for a Human Resources Graduate to join our Human Resources team, on a 12 months fixed-term contract

We are now seeking to recruit an enthusiastic Human Resources Graduate, with a main focus on Training Coordination, Employee engagement initiatives organisation, administration support, etc, who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Human Resources Graduate are:

  • To coordinate the trainings in the hotel, making sure function rooms are booked and invites sent to team members
  • To organise all the team members engagement  initiatives, for example, Birthday teas
  • To generate written employment offers and particulars of employment, on instruction from the Human Resources Manager
  • To maintain the team members personal files updated
  • To offer any other general administrational support to the HR team
  • Any other projects as requested by the Human Resources Manager

The ideal candidate for the Human Resources Graduate is required the following:

  • Can-do attitude
  • Open-minded
  • Honest and thoughtful
  • Ability to multi-task and prioritise workload
  • Evidence of excellent customer service
  • Excellent English skills

The Human Resources Graduate will work with a dedicated and passionate Human Resources team and will report directly to the Assistant Human Resources Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply Here

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REVENUE SUPPORT ASSISTANT

We currently have an exciting opportunity for a Revenue Support Assistant to join our Sales & Marketing team.

We are now seeking to recruit an enthusiastic Revenue Support Assistant, with a main focus on Revenue, who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

Reporting directly into the Revenue and Distribution Sales Manager you will be an active member of our Revenue Taskforce Team, implementing and developing reports, to analyse the business and identifying needs for each different channel of distribution. Furthermore the position is responsible for supporting revenue management strategies and processes in order to optimise and maximise its revenues. 

Our Revenue Support Assistant will:

  • Support revenue management operations, procedures and best practices.
  • Identify new revenue opportunities
  • Provide daily, weekly and monthly reporting
  • Optimise and expand distribution partnerships.
  • Knowledge of IdeaS, Leo and Opera software is desirable.

The ideal candidate for the Revenue Support Assistant is required the following:

  • Can-do attitude
  • Open-minded
  • Honest and thoughtful
  • Ability to multi-task and prioritise workload
  • Evidence of excellent customer service
  • Excellent English skills

The Revenue Support Assistant will work with a dedicated and passionate Sales & Marketing team and will report directly to the Revenue and Distribution Sales Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Further details about our benefits: http://www.landmarklondon.co.uk/en/landmark-london-career/your-journey/benefits

If you feel that this role is for you, please apply today! We look forward to hearing from you.

Apply here

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RESERVATIONS SALES ASSOCIATE

We currently have an exciting opportunity for a Reservations Sales Associate to join our Revenue Centre team.

We are now seeking to recruit an enthusiastic Reservations Sales Associate who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Reservations Sales Associate are:

  • Take guest bookings over the phone or via email
  • Liaise with Front Office team regarding special requests
  • Have knowledge of the hotel in order to proactively answer guests’ enquiries
  • Answer the phone/ reply the emails in a professional manner, acting as an ambassador of the hotel
  • Take all guests details accurately, ensuring all possible needs of the guests are met

The ideal candidate for the Reservations Sales Associate is required the following:

  • Knowledge of Opera system is desirable
  • Excellent English, written and spoken
  • Excellent telephone manners
  • Ability to empathise and find solutions
  • Ability to multi task and meet tight deadlines
  • Enthusiastic  and passionate for hospitality and 5* service
  • A team player, willing to help for the best of the team and the hotel

The Reservations Sales Associate will work with a dedicated and passionate Revenue Centre team and will report directly to the Revenue Centre Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here

 

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ACCOUNTS ASSISTANT

We currently have an exciting opportunity for a Accounts Assistant to join our Finance department, on a permanent basis (full-time)

We are now seeking to recruit an enthusiastic Accounts Assistant, who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of an Accounts Assistant are:

  • To check all banqueting postings against sales contract and consumption sheet signed by the client
  • To ensure all banqueting invoices are sent out
  • To check and pay banqueting commissions on a monthly basis
  • To open paymasters on a daily basis for the next day

The Accounts Assistant will work with a dedicated and passionate Finance Team and will report directly to the Credit Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team. 

Apply  here

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SWITCHBOARD OPERATOR

We currently have an exciting opportunity for a Switchboard Operator to join our team.

We are now seeking to recruit an enthusiastic Switchboard Operator who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Switchboard Operator are:

  • To answer all incoming calls within three rings using the Landmark London's Standards of Etiquette.
  • To set up the workstation with Daily Event Sheet and message pad.
  • To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
  • To keep the PBX area clean and orderly at all times.
  • To assist in the training of new employees on console for operators and all casual staff where needed.
  • To be responsible for reporting Mitel, or TMS/ voice link repairs and problems immediately and recording them in the logbook
  • To adhere to all Health & Safety, Emergency, Fire and Hygiene procedures in accordance with Company policy and government regulations.

The ideal candidate for the Switchboard Operator is required the following:

  • Experience in 5* hotels
  • A positive and friendly attitude
  • To be punctual, efficient and courteous at all times with guests and fellow employees.
  • Ability to work under pressure and still deliver a friendly service
  • Fluency in English
  • Polite and welcoming manners
  • Flexibility to cover night shifts when required

The Switchboard Operator will work with a dedicated and passionate team and will report directly to the Switchboard Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

Apply here