Administration & Support

 The Landmark strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK.

 

Switchboard Operator

We are currently looking to recruit an experienced Switchboard Operator to join our Switchboard team. The ideal candidate will have experience within a 4* or 5* property in a similar role and be responsible for providing the highest level of service to our guests.

As part of our Switchboard team you will also demonstrate strong team player skills with high level of flexibility and adaptability to different requests. Our Switchboard Operator will remain calm and positive under pressure and have excellent attention to detail. Knowledge of another language is also desirable.

Main duties and responsibilities:

  • To answer all calls with a friendly and warm manner and tone.
  • To keep the PBX area clean and orderly at all times.
  • Ensure all documentation is filed correctly, with attention to details.
  • Be fully aware of all roles within the department to cover any absences if necessary (day & night).
  • Encourage a good working environment in the Switchboard where hospitality is delivered consistently for internal and external customers.
  • Produce exceptionally well executed guests’ correspondence. 
  • To assist in the training of new employees on console for operators and all casual staff where needed.

Apply here

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Floor Supervisor

We are currently looking to recruit an experienced Floor Supervisor to join our Accommodation Services team. The ideal candidate will have experience within a 4* or 5* property in a similar role and be responsible for providing the highest level of service to our guests.

As part of our Accommodation Services team you will also demonstrate strong team player skills with high level of flexibility and adaptability to different requests. As a Floor Supervisor you will be responsible for assigning and supervising the activities of Room Attendants and Porters to ensure clean, orderly, attractive and well-maintained guest rooms/corridors/fire exit stairways/service areas on assigned areas/floors in accordance with the set policies and procedures.

Main duties and responsibilities:

  • To check each room daily on assigned floors to ensure it has been cleaned, laid out, supplied and presented to required standards set.

  • To report immediately to the Office Co-coordinator any rooms which do not require service, so that other rooms can be allocated to Room Attendants.

  • To check that floor controls are completed and submit them and handover sheets to the Evening Supervisor before going off duty.

  • To ensure that there are adequate supplies of linen, guest and cleaning supplies according to the set par stocks.

  • To be responsible for ensuring that any guest request or special requirements are met and recorded, and then returned to stores when guest checks out.

Apply here

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Floor Porter

We are currently looking to recruit an experienced Floor Porter to join our Accommodation Services team. The ideal candidate will have experience within a 4* or 5* property in a similar role and be responsible for providing the highest level of service to our guests.

As part of our Accommodation Services team you will also demonstrate strong team player skills with high level of flexibility and adaptability to different requests. As a Floor Porter you will be responsible for delivering guest requests and maintain the cleanliness and good order of corridors, lift areas, staircases and storage areas.

Main duties and responsibilities:

  • To clean and maintain storage areas, fire staircases and lift areas to the standard required.

  • To restock the linen cupboards on floors daily/as required.

  • To keep all service areas clear of rubbish and obstructions at all times.

  • To move and lift beds, cots, bed boards, furniture and fittings as required and as instructed by your Supervisor.

  • To supply guests with requests i.e. transformers, irons, ironing boards etc, ensuring that all requested items are in good working order.

Apply here