We are part of the Lancaster Landmark Hotel Company Limited, a Thai company that owns several other hotels in London. Our portfolio includes 4 properties in London: The Landmark London Hotel, Lancaster London Hotel, K West Hotel & Spa and Basil Street Apartments. The company also owns a property in Thailand, the Landmark Bangkok.
We are one of the most traditional and well known red five stars hotels in London. We seek to differentiate ourselves from our competitors by delivering our service as a memorable experience to our guests.
"We promise to deliver memorable moments". This is how we drive our service…. to be always unforgettable! Our guests enjoy the best of hospitality in a luxurious environment with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We proudly have achieved Gold Award in Investor in People accreditation which shows our success as an employer of choice!
How We Work
We drive our business from the front line. We empower our front line team to make decisions and have their own input on the operations with the guidance of Management and Executive teams.
Our team members are often involved in various Task Forces and ad hoc projects that foster their own personal and career development.
Meet the Executive Team
Andrew Batchelor – General Manager
Andrew Batchelor joined the Lancaster Landmark Hotel Company 25 ago, holding various positions at the Lancaster London within Banqueting and Hotel Management. Andrew moved to the Landmark London in November 2012 to assume the position as Hotel Manager and by January 2013 had proven his place as General Manager.
Andrew is very proud to be an active and long standing mentor to the Oxford Brooke Mentoring programme – and strongly believes he has a responsibility for developing talent for the future of our industry.
“I feel very privileged to work for an independent family owned hotel, where we are able to use our creativity for the future sustainability of the business, to have the space to focus on what is important for our people and learning cultural, ensuring we achieve the win (or our guest), win (for our people), win (for the company) to ensure that we are better tomorrow than we are today and to continue our journey of delivering a world class experience for our guest”.
Nicola Forshaw - Director of Human Resources
I have so much PRIDE in being a member of the Landmark London team, I have never worked with a team that is so committed to achieving excellence in all that they do, and work every day to deliver memorable moments to each other and to our guests
At the Landmark London we understand and value everyone’s contribution to the success of our business and truly embrace the ideas for improvement that are highlighted and implemented throughout all levels of the organisation, we work hard to build a culture where security to speak and contribute is key
Before I was lucky enough to be welcomed into the Landmark family, I held various positions within branded hotel companies around the UK and London also responsible for a Mayfair Casino. I worked my way though various levels within operational departments and Human Resources divisions. I have always had an interest and energy for development and ensuring that each and every team member has the environment to be the best they can be, I believe in life long learning and enabling people to achieve their dreams.
I believe that we have actively encourage this philosophy at the Landmark London with the launch of our fully accredited Landmark Development academy, which is open to all to participate when they are ready to stretch themselves to reach their full potential.
Some of my proudest moments so far have been when the team have received awards that have confirmed that the journey we have begun is leading us to our ultimate vision of becoming World class – by being better tomorrow than be are today, actively looking for opportunities for improvement at every opportunity.
To demonstrate our journey some of our achievement so far …
- Investors in People GOLD since 2012
- Investors n People GOLD Champions since 2012
- Investors in People – Pilot, new standards 2015
- Best companies one star status within first year 2013 & 2014
- Hospitality assured, highest scoring new comer 2013