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4 March

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Best Rate Guarantee Terms & Conditions

  • If you find and advise The Landmark London of a lower publicly available room rate carrying the same rate conditions, for the same room type and bed type, and for the same dates and number of guests, prior to, or within 24 hours of making a reservation on The Landmark London website, we will make your reservation for you honouring the competing rate.

  • The following do not qualify:

    • Bookings made on the day of arrival.

    • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until the booking is finalized

    • Group rates (10 rooms and above)

    • Corporate rates

    • Wholesale rates

    • Affinity/ Association rates

    • Travel Agent rates

    • Rates that are part of a package

    • Any rates requiring membership in a club or programme or other organisation where the rates are targeted toward a specific group of individuals and not intended for the general public

    • Advance purchase / prepaid rates

    • Limited time and exclusive promotions

  • The Best Rate Guarantee does not apply to taxes, gratuities or any additional guest charges or other additional fees that may apply at The Landmark London.

  • The lower rate must be in the same currency.

  • Rooms on the other website must be bookable at the time of verification.

  • In the event of a multiple night stay, The Landmark London will compare the total cost of the stay on The Landmark London website with the total cost of the stay displayed on the competitor website. Only one Best Rate Guarantee reward will apply per stay.

  • The Best Rate Guarantee applies to a lower rate displayed on a competing website with conditions that are the same as the rate conditions of the rate displayed on The Landmark London website. Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements and cancellation and change policies.

  • The Landmark London reserve the right to deny a claim where the rate displayed on the competing website is equal to the rate displayed on The Landmark London website, the rate conditions are the same, or where the rate displayed on the competing website has more restrictive rate conditions than The Landmark London rate on our website.

  • The Best Rate Guarantee does not apply to existing reservations booked through a competing room provider.

  • The Landmark London reserves the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time it processes the claim.

  • If the claim is unsuccessful as it is not in accordance with our lowest rate guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable.

  • The Landmark London reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at any time in its sole discretion and without prior notice.


Any questions regarding claims should be directed to


Special Offers

Capital Weekend

Experience London without breaking the bank: book an overnight stay at The Landmark London and enjoy traditional English breakfast and a bottle of Champagne.

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Family Escape Break in London

Treat the family to a special time together. The Landmark London Hotel offers luxurious and spacious family rooms that are elegantly furnished. Our unique location is near to Regents Park and London Zoo.

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Mummy Dearest

Make her put her feet up – Mother’s Day weekend is all about spoiling and indulging this unsung heroine of your life. At The Landmark London, we have just the perfect gift for her.

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Spa Me Rotten... Luxury Spa Break

Check into one of our spacious guest rooms and enjoy a one-hour spa treatment by one of our highly skilled Spa Therapists, plus access to the Spa for the day.

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