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About The Landmark
With
a five-red-star rating, The Landmark London
ranks among the finest of the Capital’s
leading luxury hotels. With its distinctive
style and ambience, it combines classic
British elegance and grandeur with the deluxe
facilities demanded by today’s discerning
travellers.
Situated in the heart of the West End, the hotel encompasses
some of the largest guest rooms in London,
averaging 55 square metres. All rooms
boast beautiful Italian marble en-suites,
interactive television systems with email
and high-speed Internet access, laptop
safes and air-conditioning.
The Landmark London also features eleven conference
and banqueting rooms, catering for parties
of 20 to 500. Most offer natural daylight,
original design features and high ceilings.
Central to the hotel is the spectacular
Winter Garden restaurant, situated beneath
its soaring eight-storey glass-roofed
atrium. Offering international cuisine,
guests can enjoy excellent meals amongst
beautiful, picturesque soundings. For
a classical style and atmosphere, the
charmingly informal Cellars Bar and Restaurant
offers a wide variety of food together
with a selection of fine wines, beers,
cocktails and cigars.
The Health Club & Spa provides sheer opulence in health and fitness service and facilities. With a 15-metre swimming
pool and fully equipped gymnasium guests can be sure of a complete workout. For
pure pampering, the spa bath, saunas and steam rooms, and luxurious ESPA treatments
and massages offer the ultimate in relaxation.
For a truly memorable experience, The Landmark provides the luxury and service
at the most exclusive address in the Capital.
Accessible Landmark
WHY?
At The Landmark, we believe every guest
should be made to feel special. We aim
to surprise and delight every guest, every
stay. Accessibility is a prominent issue
and one that The Landmark takes seriously,
which is why we have taken the following
steps.
WHAT HAVE WE DONE SO FAR?
To aid us in becoming more effective as
a hotel, The Landmark has had 6 permanent
members of staff trained as accessibility
awareness trainers. Julia Watson, Managing
Director of Career Concepts Limited has
trained The Landmark trainers in accordance
with the ‘Welcome to Excellence’
customer service training scheme delivered
by England’s Regional Tourist Boards.
WHAT ARE WE DOING NOW?
Since being inaugurated, our 6 trainers
have begun a programme of providing training
sessions on accessibility and the Disability
Discrimination Act, to all of our 280
permanent staff, and approximately 40
of our casual staff. This is a rolling
programme taking place each week until
all members of staff have been trained.
FACILITIES WE HAVE IN PLACE
At
present, the hotel has achieved mobility
level one, and we are confident of being
awarded mobility level two in the near future.
We have 3 accessible bedrooms with specific
modifications to meet the needs of our mobility-impaired
customers, and our elevators are equipped
with reachable buttons for wheelchair users.
The hotel’s reception is equipped
with hearing loops to make check in more
comfortable for our hearing impaired guests,
these loops are also available as portable
form, for use in-room with the TV amplifier.
The hotel's restaurants will be pleased
to provide visually impaired guests with
large print menu's, or assist in menu selection
if required.
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